Jordan van der Merwe

Senior Stargazing Coordinator & Astronomy Educator

Email jordan.vdm@novastralis.com
Phone 0153739912
Location 33944 Oberholzer Inlet Suite 119
Member Since March 2022

Specializing in dark-sky tours across the Karoo and Sutherland regions. Certified astronomy guide with over 8 years of experience coordinating public and private stargazing events.

Account Status

Active — Premium Member

Priority booking for observatory visits and exclusive night-sky workshops.

Support & Assistance

Whether you need help planning a trip, troubleshooting equipment, or have a billing question — our team is here to help.

Email

General inquiries & bookings

info@novastralis.com

We reply within 24 hours on weekdays.

Phone

Urgent or on-site support

015 373 9912

Available Mon–Fri, 8:00–17:00 SAST.

Postal Address

Written correspondence

33944 Oberholzer Inlet Suite 119

Allow 5–7 business days for a reply.

Service Level Agreement

  • Critical issues (event-day problems, booking errors) — response within 2 hours.
  • Standard inquiries (program details, general info) — response within 24 hours.
  • Educational & partnership requests — response within 3 business days.

Browse our FAQ for quick answers to common questions.

Security & Data Protection

NovaStralis safeguards every aspect of your experience — from personal data to payment integrity — with rigorous protocols and real-time monitoring.

Data Encryption

All personal and booking information is encrypted in transit and at rest using AES-256 standards. Access logs are retained for 90 days and reviewed weekly for anomalies.

Access Controls

Role-based permissions restrict internal data access to authorized personnel only. Multi-factor authentication is enforced for all administrative accounts.

Payment Security

All transactions are processed through PCI DSS-compliant gateways. Card details are never stored on our servers; tokenization ensures secure recurring billing.

Incident Response

A dedicated security team monitors systems 24/7. Our incident response plan includes containment within 15 minutes, forensic analysis, and mandatory user notification within 72 hours.

For questions about our security practices, contact us at info@novastralis.com or call 0153739912.

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